Emerging Modes of Business
NCERT Solution
MCQ Answers
Question 1: e-commerce does not include
- A business’s interactions with its suppliers
- A business’s interactions with its customers
- Interactions among the various departments within the business
- Interactions among the geographically dispersed units of the business
Answer: (c) Interactions among the various departments within the business
Question 2: Outsourcing
- Restricts only to the contracting out of Information Technology Enabled Services (ITES)
- Restricts only to the contracting out of non-core business processes
- Includes contracting out of manufacturing and R&D as well as service processes — both core and non-core — but restricts only to domestic territory
- Includes off-shoring
Answer: (d) Includes off-shoring
Question 3: The payment mechanism typical to e-business
- Cash on Delivery (CoD)
- Cheques
- Credit and Debit Cards
- e-Cash
Answer: (d) e-Cash
Question 4: A Call Centre handles
- Only in-bound voice based business
- Only out-bound voice based business
- Both voice based and non-voice based business
- Both customer facing and back-end business
Answer: (d) Both customer facing and back-end business
Question 5: It is not an application of e-business
- Online bidding
- Online procurement
- Online trading
- Contract R&D
Answer: (d) Contract R&D